The Room eCommerce Summit

May 14 – 16, 2025

The Shinola Hotel

Detroit, MI

This is Not a Typical eCommerce Event

Join senior marketing and eCommerce leaders from the nation's largest online retailers for a multi-day event focused on real connections and problem-solving.

This community is for DTC marketers and eCommerce leaders.
Participating brands include L’Oreal, Yeti, Movado, Gucci, Skims, and more.

Immerse the group in Detroit culture, and genuine growth to your professional (and personal) network. Think: problem-solving, inspiration, career mapping, cultural immersion, adventure.

Qualified marketers attend the Summit as our guest.
(You get yourself to Detroit and we take care of the rest!)

Who Qualifies?

• Performance marketing & eCommerce leaders at enterprise retailers
• Marketers who sell through owned channels

Participants Include

Andie
ESPRIT
Firstleaf
GNC
GUCCI
hp
Movado
Paramount
SKIMS
title nine
Williams Sonoma
Yeti

Join 120 eCommerce experts

The Room's Summits fill quickly. Reserve your spot today!

The Room Difference

Summit Workshop

Real Conversations,
Real Challenges​

  • Not a tradeshow
  • We create a safe, intimate spaces for senior leaders
  • We gather executives not job titles
  • Leave with solutions 

A Few Of The Topics We'll Explore

Business Challenges
  • Channel conflicts with partners like Amazon
  • Scaling global vs. regional markets
  • Campaign strategy and media measurement
  • Personalization and user experience

 

Leadership Insights
  • Navigating conversations with founder CEOs and CFOs
  • Managing remote teams across generations
  • Breaking through organizational barriers
Summit General Session
Excursion through Montreal

Our Approach:
Intimate & Collaborative

  • Every participant is prequalified and intentionally curated 
  • Audience size is limited so you walk away knowing everyone
  • 100% of content is designed by participants
  • Every session is a discussion; don’t hear from an expert, surround yourself with experts
  • Everything is off the record

What Topics Will We Cover? *

Workshops are led by summit participants and held in small groups during the summit. Topics are sourced from attendees and break down into three key categories:

*subject to change!

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Transforming Your Conversations with the CFO

What is the impact of a $149 price vs $199, hiring NYC developers, and what exactly does "brand investment" mean in dollars and cents? Let's share real examples of how digital leaders build compelling business cases. These examples range from analysing premium value to making smart calls about when to go offshore. Skip the theory - bring your most complex finance conversations, and let's discuss transforming your narrative.

When Every Sales Channel is the Right One

As businesses move from 20mm to 50 to 200 to 1bn they face many difficult decisions about online distribution, pop-ups, brick and mortar, channel conflict (think Amazon/Walmart/Target), and the very distinct cultural differences between eCommerce and traditional retail. In this workshop, executives on different places on this journey share lessons learned and raise the questions they are facing in 2025.

Taking Advantage of Speed, Agility, and Technology

The most innovative brands are hacking solutions and running rapid tests while enterprise platforms are often “stuck in traffic”. From AI-driven personalization to real-time inventory, how do we balance new tech possibilities with legacy constraints (antiquated POS anyone)? Join peers who've cracked the code on staying nimble - whether through creative system workarounds, agile team structures, or scrappy testing approaches.

Leading Digital When Everyone Owns Digital

Digital touches everything, but who drives it? While eCommerce leaders are accountable for growth, the real levers - tech, merchandising, marketing - often live elsewhere. Add founder personalities and celebrity brands to the mix, and traditional org charts break down. Join leaders who've cracked the code on building influence without authority, managing up to founders, and driving results across organizational boundaries

Talent 2025: The Salary vs Experience Trap

Your VPs are asking for $120K instead of $200K, but they've never managed a team. Remote workers promise full commitment from random time zones. Everyone says they "get" digital, but do they? Let's share the unvarnished truth about building teams in 2025 - from interview red flags to what happens when you choose savings over experience. Bring your most demanding hiring scenarios and best practices for evaluating talent when you can't meet them in person.

Upleveling your Executive Presence

Sure, you can optimize a funnel, but can you tell your star performers they're not ready for promotion? Digital leaders spend years mastering the technical craft; suddenly, we're managing people's careers, emotions, and expectations. Let's have an honest conversation about the moments that make us sweat - from delivering severe feedback to commanding attention in the C-suite.

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"Welcome Back” 2.0

We invested heavily in personalization and loyalty, yet customers still slip away. But maybe we don’t understand the art of getting people to return and spend. Let's ditch the conventional playbook and dig into the hard questions: When does personalization matter? What drives true loyalty beyond points and programs? Join us in reimagining customer relationship management in this session as we reinvent loyalty.

Stop Short Shrifting Merchandising!

Has eCommerce ignored merchandising for too long? Amazon set a standard with a user experience primarily conceived in the 90s. Consumers learned specific patterns. Enterprise software also imposes constraints. Yet, everything from cars to gifts to the most iconic fashion brands profoundly depends on the tactile, highly visual experiences that existed long before eCommerce. In this session, we want to get detailed merchandising insights from members who have innovated, triumphed, and failed.

Product Management for the Entire CX

eCommerce has evolved far beyond the shopping cart - every touchpoint is now a product that needs vision and alignment with your customer's journey(s). From mobile apps, to delivery tracking, to returns, how do we build pathways that deliver exceptional digital experiences? This session delves into the weeds of designing companies that put customers first.

Personalization's Identity Crisis

Everyone's building the tech stack - CDPs, identity resolution, recommendation engines - but are we clear on what customers value? From predictive product suggestions to explicit preference controls, let's explore when personalization truly matters through case studies of customers spending more money because of our UX or tech design.

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Acquisition, the Measurement Trap, and a New Way Forward

The eCommerce revolution accelerated because of the incredible measurement capabilities built over the past two decades. We allocate because, at one point, dollars translated to revenue. But that’s not working as well as it did even 2 years ago. In this workshop, we seek to define a measurable framework for the upper funnel. We need innovative techniques to find new customers, but ours is a measured industry. How do we reconcile creativity with discipline?

Every Channel Wants to Sell Your Products (Including You)

When customers can buy anywhere, why come direct? Simple discounting is off the table - it angers partners and kills margins. Let's explore how leading brands use exclusives, early access, and creative merchandising to win customers while keeping channel partners happy. From Amazon to TikTok Shop to traditional retail, we'll dissect what's working in 2025's distribution landscape.

Going Global: Yay! Or Yikes!

The standard playbook was to test wholesale first, then build a regional digital presence. But in 2025, customers will find you online regardless of your "official" launch plans. From GDPR to regional staffing imbalances, let's explore how brands rethink global expansion when digital presence knows no borders. Share stories of regional successes, staffing challenges, and knowing when to accelerate or pull back.

What is My Business’s Future?

When your brand takes off hard choices emerge. Stay true to DTC roots or embrace mass retail? Your site blazes one path while wholesale growth beckons another. Join leaders wrestling with distribution strategy, channel conflicts, and merging digital and physical retail cultures. We'll tackle the tough decisions that come when success forces evolution and sometimes revolution.

Growing Pains: When Success Breaks Everything

Doubling your business sounds fantastic until you realize it breaks your platforms, stretches your teams, and forces hard choices about distribution. As traditional retail and more distribution (e.g. wholesale channels) beckons with scale, what becomes the true purpose of your DTC site? Let's explore navigating rapid growth's technical and strategic challenges while keeping your brand's soul intact.

Summit Schedule

3:00 pm - 7:00 pm

Registration Opens

4:00 pm - 6:30 pm

{ Marketer Only Meeting }

6:30 pm - 7:00 pm

Marketer Only Reception

7:00 pm - 10:00 pm

Summit Welcome Reception & Dinner

7:00 am - 8:00 am

Morning Exercise

8:00 am - 9:30 am

Breakfast

9:30 am - 12:30 pm

{ General Session }

12:00 pm - 1:15 pm

Lunch & Sponsor Presentation (Marketers Only)

12:00 pm - 1:15 pm

Seller Lunch

1:15 pm - 2:15 pm

{ Workshops Round 1 }

2:30 pm - 3:30 pm

{ Workshops Round 2: Topics Repeat from Sessions Above }

4:30 pm -

City Adventure

8:00 pm - 11:00 pm

Light Night Reception

7:00 am - 8:00 am

Morning Exercise

8:00 am - 9:30 am

Breakfast

9:30 am - 10:30 am

{ Workshops Round 3 }

10:30 am - 11:00 am

Networking Break

11:00 am - 12:00 pm

{ Workshops Round 4: Topics Repeat from Sessions Above }

12:00 pm - 1:15 pm

Lunch & Town Hall

Schedule V2

Day 2 - Thursday 09-19-2024
7:00 am - 8:00 am

Morning Sweatworking

8:00 am - 9:30 am

Breakfast

9:30 am - 12:00 pm

{ General Session }

9:30 am - 9:45 am

Summit Opener

9:45 am - 10:30 am

Reshaping the Narrative: Designing a Life Worth Living

This session explores how hereditary and environmental factors shape our lives and influence the development of our narrative identity—the personal stories that help us clarify who we are and make sense of our lives. Yet, we possess the power to reshape these narratives through our “Nimble” abilities and help others do the same, ultimately enhancing our lives and achieving a more profound sense of fulfillment.

10:30 am - 11:15 am

Disagreeing Better

"During this interactive 45-minute session facilitated by Prof. Julia Minson, participants will engage with the considerations inherent in discovering, communicating, and debating divergent perspectives. The content of the exercises and discussion will be grounded in research on the psychology of disagreement conducted by Dr. Minson and the Constructive Disagreement Lab at the Harvard Kennedy School. The workshop will focus on practicing receptive communication with the goal of building individual skills to more effectively navigate disagreement."

11:15 am - 12:00 pm

Burnout-Proof: Strategies to Protect Your People, Purpose, and Profits

Burnout is a pervasive issue for today's professionals at home and work, but it needs to be better understood. According to the World Health Organization, half of the world’s population will experience some degree of mental disorder in their lifetime, and burnout is a major contributing factor. Princess Castleberry helps leaders understand the risks associated with burnout and the incredible opportunities that come from preventing and recovering from it as effectively as possible.

12:00 pm - 1:15 pm

Lunch & Sponsor Presentation (Marketers Only)

12:00 am - 1:15 pm

Seller Lunch

1:15 pm - 2:15 pm

{ Workshops Round 1 }

1:15 pm - 2:15 pm

The Wow Executive Presence

You know it when you see it. These are the leaders that command rooms, simplify complexity, listen attentively, and galvanize action. They also had practice and repetitions to hone their vibe. So how do all of us develop our presence? Join us at a workshop to get specific on improving Wow.

1:15 pm - 2:15 pm

Brand Equity Matters, but Your C-suite Doesn’t Get It.

Look at your sneakers, credit cards, car insurance, and skin care regimen and tell us that equity doesn’t matter. And yet, marketers spend huge amounts of time buying RMNs and calculating ROAS. This is a brand summit. Let’s workshop how to restore and redefine the centrality of brand equity.

1:15 pm - 2:15 pm

Retail Media: Growth Engine or the Latest Ad Tax?

Amazon has emerged as a mission critical ad platform, but even when you remove them 2024 is the Year of the RMN. Some members of The Room have claimed double digit media migration to this emergent category. But in a world with 500 RMNs where do you buy and how well does it work? What are the KPIs? Join us to debate the case for or against RMNs.

1:15 pm - 2:15 pm

Master Communication: Be A Distillery

You manage enormous complexity with a plethora of partners, a bevy of data sources, KPIs and insights that no one team member can recall. The trick is to decide what’s most important and eliminate what doesn’t matter. This means knowing your executives and creating relevant content for them. You have to distill. Let’s workshop how to simplify our executive communication.

1:15 pm - 2:15 pm

Managing The Generational Divide

More than 4 years after Covid began, work has massively changed. 5 days a week is dead. Some of us have 26-year-old employees who have never worked in an office. In white collar jobs, human interaction has plummeted. We hear many of you reporting more time spent working through issues of employee happiness, capability, consistency and resilience. We rely on Gen Z labor to take entry level and early mid-level jobs and this has been much harder in 2024. Join us to share how you bridge the divide and maximize performance.

1:15 pm - 2:15 pm

Influencer Economy Circa 2024

The influencer economy reminds us of the old advertising joke, “Half my advertising works, I just don’t know which half.” Influencers clearly can have an impact, but how do you work authentically, measurably, and most importantly at scale? Let’s put this sector under the microscope. If we can scale this it has extraordinary potential. But can we?

1:15 pm - 2:15 pm

Hybrid Management For Dummies

Many of us are now 2 or 3 days in and the rest remote. Clearly we have figured out some of the things that maximize performance, productivity, and teamwork. We’ve also discovered some pitfalls and taboos. This is a hands-on workshop where we emerge with a list of do’s and don’t for Hybrid Management.

2:15 pm - 2:30 pm

Transition Break

2:30 pm - 3:30 pm

{ Workshops Round 2: Topics Repeat from Sessions Above }

4:30 pm - 8:00 pm

Old Montreal Walking Food Tour

8:00 pm - 11:00 pm

Light Night Reception

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