Community Guidelines
This is how we show up for each other in The Room Community app.
The Terms of Service cover the legal scaffolding. These are the practical rules of the road. They exist so the community keeps being the thing you wanted to join in the first place.
Five things, in order
1. Real names, real selves
Use the name your peers know you by. Use your actual photo. Show up as you. The Room works because people trust who they’re talking to.
2. Treat every member as a peer
Even members you don’t know yet. Even members in a different tier than yours. The community isn’t a hierarchy. Talk to people like you’d want to be talked to in a green room.
3. Keep what’s here, here
We covered this in the Terms but it bears repeating: what members say in The Room stays in The Room. No screenshots posted publicly. No quoting other members on LinkedIn, to the press, or in trade publications without their say-so. No “you didn’t hear it from me” laundering of someone else’s words.
If something a member shared would be useful outside the app, ask them first. Most will say yes. The asking is the whole point.
4. Pitches belong where pitches belong
Partners, agencies, and other sell-side members are welcome and necessary parts of this community. Pitch posts, asks for intros, and product demos belong in the spaces marked for them: your DMs after a real conversation, partner channels, dinner follow-ups. They do not belong in the general feed, in event discussion threads, or in unsolicited DMs to brands you haven’t met.
If you’re not sure whether something counts as a pitch, ask yourself: would I lead with this if I’d just met them at a summit cocktail hour? If no, hold off.
5. If you wouldn’t say it at a dinner, don’t post it
Including: anything that demeans someone’s identity, anything that makes work harder for the people on the receiving end, anything you’d be embarrassed to attach your name to in three years. The Room is small enough that you’ll see most of these people again.
Specifics that come up
Posts and replies
- Useful beats clever. Specific beats general.
- Disagreement is welcome. Contempt isn’t.
- Self-promotion in the feed: occasional and clearly your own news (new role, your company shipped something, you wrote a thing). Not “look at this case study about our product.”
Direct messages
- A DM is a conversation, not a contact form. Open with context.
- One follow-up if you don’t hear back. Not three.
- Don’t move someone to a different channel (LinkedIn, email, calendar invite) without asking first.
Member content
- Your profile, your posts, your messages: yours.
- Other members’ content: not yours to repost, redistribute, or excerpt. Inside or outside the app.
- Photos from events: members in the photo can ask you to take them down. Take them down.
Bringing things up
If something here makes you uncomfortable, a thread that’s gone off the rails, a DM that crossed a line, content that shouldn’t be here, flag it. Long-press on the post or message, then Report. We read all of them.
You can also email if it’s bigger than a single post.
What happens when things break
We try to handle this in proportion:
- First time, minor: A note from us. We tell you what we saw and why we’re flagging it.
- Pattern, or serious: A mute on the relevant space, or a temporary pause on your account.
- Severe, or not the first time: Membership ends.
“Severe” means harassment, threats, doxxing, breaking confidentiality in a way that harms another member, or using the app to do something illegal. Those don’t get a soft conversation.
We try to be fair. We’re also human and we’ll get it wrong sometimes. If you think we did, tell us. We can’t always reverse a call but we can always listen.
One more thing
The Room exists because senior marketers wanted a place to talk to each other honestly. That doesn’t happen by accident. It happens because every member shows up in a way that makes it possible.
Thanks for being one of the people who does.
