Terms of Service

Last updated June 2, 2026

Hi. Yes, this is the Terms of Service. We tried to write it like a human.

Read it once. By signing in to The Room Community app, you agree to it. If you’d rather not, don’t sign in, and please tell us why so we can do better.

1. Who this is for

You can use the app if:

• You’ve been invited as a member of The Room, and
• You’re at least 18 years old.

Your invitation is yours. Don’t share your sign-in link or let someone else use your account. We notice.

2. What the app is

The Room Community app is the digital home of The Room: a private space for our members to talk, meet, and show up for each other between events. You’ll find the community feed, direct messages, event pages, attendee lists, summits, dinners, and the occasional summit hunt. We add things over time. We sometimes retire things too.

3. Your account

Your account is tied to your professional identity. Keep your sign-in safe. If something goes wrong (lost phone, suspicious email, anything weird), tell us at hello@theroom.vip and we’ll help you sort it.

You’re responsible for what happens under your account, which is another way of saying: don’t lend it out.

4. How we expect you to act

The Room works because of how members treat each other. Our community guidelines spell it out in detail. The short version:

• Be useful. Be kind. Be yourself.
• Don’t harass, threaten, demean, or out anyone.
• Don’t pitch in places that aren’t for pitching.
• Don’t post things that aren’t yours to post.

If you’re not sure whether something crosses a line, it probably does. Ask first.

5. What you post

Your posts, messages, photos, and profile are yours. By posting them in the app, you give us permission to display and distribute them inside the app to the members who should see them. That’s it. We don’t sell your content. We don’t train models on it. We don’t repackage it for marketing.

You promise that what you post is yours to post and doesn’t violate anyone else’s rights or the law.

6. The unwritten rule (now written down)

What members say in The Room stays in The Room.

That means no screenshots posted publicly, no quoting other members to the press or social, no recording, no off-the-record-on-the-record gotchas. If a member shares something useful and you want to repeat it outside the app, ask them first.

This rule is doing real work for the community. We take it seriously. So should you.

7. When we step in

We can remove a post, mute a thread, suspend an account, or end a membership when:

• A member breaks the community guidelines.
• The unwritten rule (section 6) gets broken.
• A member’s professional status changes in a way that affects their access (more on this below).
• Anything is happening that we believe puts the community or its members at risk.

We try to be fair and we’ll usually tell you why. We can’t promise an appeal process, but we read the messages members send us.

8. Membership and access

Membership in The Room is tied to who you are professionally: a Brand, an Agency, a Partner, a Speaker, or otherwise vouched-for. When your role changes, your tier inside the app may change with it. If you leave the industry, change companies in a way that affects your eligibility, or move to a role that doesn’t fit The Room, your access can be paused or ended. We try to handle these transitions thoughtfully.

9. Privacy

We treat your data carefully. The full picture is in our Privacy Policy, which lives alongside these terms.

The short version: we use the data you give us to run the app, send you notifications you’ve asked for, and keep things working. We don’t sell it. We don’t share it beyond the vendors we need to run the app (push notifications, chat infrastructure, error monitoring, etc.), and those vendors are bound to handle it on our behalf.

10. The standard disclaimers

The app is provided as is. We work hard to keep it running, but we don’t guarantee it’ll be available every minute of every day, or that every feature will work exactly as you expect.

We aren’t responsible for what other members say or do. We aren’t responsible for content you choose to share outside the app. We aren’t responsible for losses that come from things outside our reasonable control.

To the extent the law allows, our total liability to you for anything related to the app is capped at the greater of $100 USD or the amount you’ve paid The Room in the twelve months before the thing happened.

You agree to indemnify and hold The Room harmless from claims that come from your use of the app, your content, or your violation of these terms. (We hope this never matters.)

11. Ending things

You can stop using the app any time. Email hello@theroom.vip if you’d like your account closed.

We can end your access for the reasons in section 7, or for other reasons we judge necessary. When that happens, your app access ends but content you posted may remain in members’ conversations and threads where it lived. We can’t always remove every trace.

12. Changes, the lawyers’ corner, and reaching us

We can update these terms. When we do, we’ll let you know in the app. Continuing to use the app after a change means you accept the updated version. If you don’t, stop using the app and tell us.

These terms are governed by the laws of the State of California, United States. Disputes go to the state and federal courts located in California. Nothing in here gives up any rights you have under consumer-protection laws that apply to you.

Reach us any time at hello@theroom.vip.

13. The Apple bit

If you’re using the app on an iPhone or iPad, this section applies to you in addition to everything above.

• These terms are between you and The Room. Apple isn’t a party to them.
• The Room is responsible for the app, not Apple. If you need support, contact us at hello@theroom.vip, not Apple.
• Apple has no obligation to provide maintenance, support, or warranty for the app.
• If the app fails to conform to any applicable warranty, you can notify Apple and Apple will refund the purchase price (if any). To the extent permitted by law, Apple has no other warranty obligation related to the app.
• Apple isn’t responsible for handling claims you have about the app, including product-liability, consumer-protection, or intellectual-property claims.
• If a third party claims the app infringes their intellectual property, The Room (not Apple) is responsible for investigating and resolving.
• Apple and its subsidiaries are third-party beneficiaries of these terms, and once you accept the terms, Apple has the right to enforce them against you.

 

Thanks for reading. Now go talk to your people.